Returns & Shipping

RETURN POLICY

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can rectify this. Please call or text us at (949) 636-6469 or email us at vivian@ocavenue.com and we will rectify this right away!

HOW DO I INITIATE A RETURN?

Please email us with your order number and a return label will be emailed directly to you! Print the label out and send your package back! Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.

HOW DO I INITIATE AN EXCHANGE?

Please email us with your order number and the requested size you’d like to exchange the item for. If the desired size is in stock, it will be shipped out once the original item is returned.

Please note that we only offer Exchanges for the same item in a different size, if available. Please note that you are only allowed an Exchange 1 Time Per Item.

Once we receive your Exchange Request, we will begin processing your order. Please allow 7-10 business days for the Exchange Request to be processed and shipped.

Once your Exchange has shipped, you will receive an email with tracking and your Exchange will arrive to you within 2-3 business days once shipped. We are NOT able to Process Exchanges for International Orders.

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

28562 Oso Parkway, D304
Rancho Santa Margarita, CA 92688

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your refund or Store Credit. Please obtain Tracking for your records.